The hotel’s platform for the guest, the front desk and the staff.
A guest served, a desk at ease, a hotel that earns.
Product
What we make
Guesteria is the hotel’s own platform: the guest goes through the stay in an app, and the desk and the floor carry it in one flow.
The guest journey
Guest app
Mobile, web and WhatsApp
Front desk panel
One desktop web client
Staff app
Mobile, web and WhatsApp
Who we are
A EU company with Ukrainian roots and product thinking.
Who we build it for
For hotels, receptionists and guests: steadier operations, higher profit, and a holiday worth remembering.
Direction
Where we are going
Hotels build the stay.
We help guests enjoy it.
We remove what stands between a guest and the experience the hotel already built for him.
What we are heading for
The guest opens everything the hotel prepared for him inside the messenger he already uses. One link, and he is in.
Who we build for
User personas
Stefan Vogt
Weekend guest · Hanseblick Hotel, Hamburg · books an activity from the armchair
Camille Rougier
Reception manager · Domaine de Roqueterre, Dordogne · writes the house’s own answers once
Montse Ferrer
Housekeeper · Mirall Hoteles, Barcelona · reads the day’s tasks before the shift
The guest
Stefan Vogt
Weekend guest · Hanseblick Hotel, Hamburg · easy-going, practical, travel-tired
Today
A queue at the desk. He looks round for anything about the city and finds a flyer stand from last season.
With Guesteria
He scans the code on the wall with the bag still on his shoulder, and the Wi-Fi, the house rules and what is nearby open at once.
The result
He opens one activity, sees the price and where Buy takes him, and books it from the lobby armchair.
How he describes the trip himself: “I booked the train and the room. The days we make up when we get there.”
The front desk
Camille Rougier
Reception manager · Domaine de Roqueterre, Dordogne · holds the château’s admin account and works in the console every day
Today
The dinner rush and check-in at once. The same questions about zone hours and activities run through the desk all day.
With Guesteria
She writes the hotel’s pages once — zone hours, house rules, the answers she repeats — and switches on the activities that suit these guests.
The result
She points the guest to the code on the wall: the hours, the answers and the booking are in his phone, and the desk stays free for the people in front of it.
What her job is, in the cast’s own words: “A front-of-house team of two or three covers the desk and the restaurant’s own reservation line together.”
Hotel staff
Montse Ferrer
Housekeeper · Mirall Hoteles, Barcelona · brisk, proud of her floor, wary of anything that adds a step
Today
Tasks arrive by hand, from several departments at once, and the handover between shifts lives in someone’s memory.
With Guesteria
She reads the day’s tasks on her phone before the shift starts: the room, the priority and when it is due.
The result
She takes a room and marks Start and Finish with her thumb. The desk sees where the task stands, and the last room is closed before she leaves.
What she wants from a shift, in the cast’s own words: “To know the next room, its priority and when it is due.”
Today
4 problems
01
The guest
Guests look for what to do. They ask the desk, then Google, and book elsewhere.
02
The front desk
The same questions run through the desk all day — up to an hour of the shift. The flyers on the counter are out of date.
03
The staff
Tasks reach the floor by hand, from several departments at once. They arrive late, or they get lost.
04
The owner
Guests spend money on tours and restaurants in the city. That revenue passes the hotel by.
Solution
Platform
The Guesteria platform is made of 3 applications — the guest app, the front desk panel and the staff app. One request travels through all three, from the guest’s tap to the staff’s done.
Front desk panel
Desktop, 1296 × 848
Guest app
Phone, 446 × 948
Staff app
Phone, 446 × 948
Platform
Guest app
A mobile app, a web app and a bot in WhatsApp. The guest opens it from the code in the room, and the browser he already has is enough.
Platform
Front desk panel
One desktop web client for reception and management. It is where the hotel writes itself down and where every request lands.
Platform
Staff app
A mobile app, a web app and WhatsApp. Tasks, the schedule and the shift’s own chat, on the phone already in the pocket.
The scope of the staff app is still being confirmed for the October release, and the subscription’s Rapid plan covers the guest app and the front desk panel. The list above is assembled from the PRD, the store package and the value proposition canvas.
Brand identity
Logo
Clear space
¼ of the logo height, on every side.
Smallest size
20 px tall. Below that the favicon takes over.
Logo, light ground
Surfaces the brand owns: slides, cards, posts, signs
Logo, dark ground
Dark and brand grounds
Plate, over a photograph
Photos and busy grounds, under a 30% dark mask
Capsule
Any ground at all
App icon
Where a platform crops the icon: the app tile, a launcher, the web manifest
Mark
Inside a space someone else controls: a profile picture, apparel, the centre of a QR code
Favicon
Browser tabs, and any space below the logo’s smallest size
Single ink
Takes the colour of the text around it: engraving, embossing, one-colour print
Brand identity
Typography
Codec Pro
Display and headings
Source Sans 3
Body and interface
JetBrains Mono
Code, identifiers, balances
Frosted block over a photograph, with the focus mark inside it.
One focus mark per paragraph. The marked phrase stays whole across a line break, and a mark that ends a sentence takes the full stop inside it.
Visual communication · 2 of 3
Icons and blocks
Five handcrafted glyphs, one stroke each, the set closed. Bare is the default and inherits the text colour; wrapped on a disc, the disc carries the role tint.
A functional icon sits opposite the block it belongs to, pinned to a corner or an axis. The brand mark is a separate thing, and one creative carries one of them.
Content island, on a tint
Three paragraphs lift off a coloured ground in a rounded island whose corner tracks its own type size. Inside it a phrase takes the inline highlight.
Frost, over a photograph
The ink frost takes light text and sits only over a ground. A phrase inside it takes the rounded wrapper.
The wide round block
The radius is the maximum the browser allows, so a wider-than-tall panel becomes a stadium, and the side padding equals that radius so the copy clears the rounded ends. One block per view.
Visual communication · 3 of 3
The photo sets
Daylight and real materials: wood, stone, plaster, linen and wool, with their wear. The photo kit pictures each persona’s own narrative — the day as it runs, the point where Guesteria reaches her, and what it improves there.
The narrative
Every persona has her own line through the set: the day as it runs today, the moment the product reaches her, and what her day looks like after.
The contact point
One frame per persona shows the exact moment of contact — the code on the wall, the task on the phone, the activity in the app.
The grounds
Three hosts carry the whole set — Hanseblick in Hamburg, Mirall in Barcelona, Roqueterre in the Dordogne — and each keeps its own cast.
Brandbook
Where it lives
The brandbook, design.md and the photo kit live on one page, and every file is downloadable from it.